Products returned in a damaged condition.

After 3 failed delivery attempts by our courier agencies.

Incorrect or outdated delivery address including any form of a PO Box address.

NO REFUNDS WILL BE GIVEN IN THE FOLLOWING CASES: In this case, once the package reaches us a full Refund would be initiated. The buyer would be responsible to manage the return process along with the freight charges. Once a package is received, the buyer can opt to return the order/consignment at their cost, to initiate full refund.

We will not refund the custom duties, taxes, COD charges if applicable, or paid by you at time of receiving the goods.

Shipping cost would be deducted for reverse shipment in case of refund.

At any point of time the refunds will not exceed the actual value of the goods.

Refund would be issued using the same mode of payment, used while placing the order.

Our return address will be as mentioned on the billing invoice as well as at Contact Us page.

Estimated time to process and credit the refund amount may take up to 7 days.

Upon reviewing, t he amount would be subsequently refunded deducting a reverse shipment charge estimating to 40% of the order amount.

For a Return/Refund of 'Mystery Box', the buyer/customer shall intimate within 10 days of delivery from their kitabay dashboard or Instagram Page 'kitabay.store' or an email mentioning the reason of return. No individual item/content/book can be separately canceled/replaced/returned.

For product ' Mystery Box', a Return request would mean the return of the whole box along with it's entire content.Once the order is dispatched, you can make cancellation request upon successful delivery, where a reverse shipment charge estimating to 40% of the order amount would be deducted from the refundable amount. A full Refund amount would be credited if cancellation request is sent before it gets dispatched from kitabay warehouse facility.Upon reviewing, the amount would be subsequently refunded deducting a reverse shipment charge estimating to 40% of the order amount.

For any Return/Refund of order/orders, the buyer/customer shall intimate within 10 days of delivery from their kitabay dashboard or Instagram Page 'kitabay.store' or an email mentioning the reason of return.

We would entertain a refund, only on the below condition/conditions are full-filled:

The kitten fairy